Telecalling Executive

We are looking for a proactive Telecalling Executive to engage with potential customers from social media leads, convert them into business opportunities, and ensure meticulous data tracking and follow-ups. This role requires excellent communication, persistence, and attention to detail in managing lead pipelines and maintaining sales records.

Key Responsibilities:

• Lead Conversion:
• Call and engage with leads received from platforms such as Facebook, Instagram, WhatsApp, and other social media.
• Explain the company’s products/services clearly to generate interest and convert leads into sales or appointments.
• Understand customer requirements and provide suitable solutions or escalate when needed.
• Follow-Up
• Systematically follow up with all leads through calls, messages, and emails.
• Maintain a proper schedule for follow-ups, ensuring no opportunity is missed.
• Send reminders, updates, running offers and schemes as required to push leads to conversion
• Data Base Maintenance:
• Accurately enter lead details, conversation notes, and status updates into CRM/Google Sheets.
• Organize and update lead trackers on a daily basis.
• Prepare daily/weekly reports on lead status, follow-up progress, and conversion outcomes.
• Identify patterns in leads and provide feedback to the marketing team for campaign optimization.
• Coordination:
• Work closely with the sales and operations team for lead handovers and closure.
• Provide inputs on lead quality and customer responses to support team decisions.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• telecalling: 1 year (Required)

Language:

• English (Preferred)
• Malayalam (Preferred)

Work Location: In person

Expected Start Date: 30/06/2025