Telecaller

Sun World Trips is a dedicated travel agency based in India, known for providing customized tour packages for domestic and international destinations since 20010. Our passionate travel experts create unforgettable travel experiences tailored to the unique needs of individuals, families, and corporate clients. We offer end-to-end services including hotel bookings, flight tickets, transport arrangements, and 24/7 customer support. With transparent pricing and reliable services, we focus on customer satisfaction to ensure your travel experience is seamless and memorable.

Role Description

This is a full-time, on-site role for a Telecaller located in Visakhapatnam Rural. The Telecaller will be responsible for handling inbound and outbound calls, providing information about tour packages, assisting clients with booking processes, and resolving any customer queries. Daily tasks include maintaining customer records, following up with prospective clients, and promoting special travel deals. The Telecaller will work closely with the sales and customer support teams to ensure a high level of customer satisfaction.

Qualifications

• Excellent verbal communication and active listening skills
• Ability to handle customer queries and resolve issues efficiently
• Proficiency in maintaining and updating customer records
• Sales skills, including outbound calling and lead generation
• Basic knowledge of travel and tour packages
• Strong organizational and time management skills
• Previous experience in a telecalling or customer service role is a plus
• High school diploma or equivalent; additional certification in sales or marketing is beneficial