Telecaller

About SkinQure:

SkinQure is a leading skin and hair clinic based in Delhi, offering advanced dermatology and aesthetic solutions. With a strong digital presence and a growing clientele, we aim to revolutionize the skincare experience with innovation, expertise, and care.

📍 Location: Saket, Delhi (On-site)

🕒 Experience: 2+ years (Preference given to candidates with experience in the dermatology/healthcare industry)

Responsibilities:

• Proactively call potential and existing patients to provide information about dermatology services and products.
• Respond promptly and professionally to patient inquiries via phone, WhatsApp, and other channels.
• Convert leads into appointments and ensure a high patient conversion rate.
• Maintain accurate and up-to-date records of calls, leads, appointments, and feedback using the CRM/software.
• Prepare daily, weekly, and monthly reports on leads, conversions, call outcomes, and team performance.
• Track and follow up on pending leads, ensuring timely reminders and continuous engagement.
• Provide guidance, training, and motivation to telecalling team members, setting targets and monitoring performance.
• Collaborate closely with the marketing, front desk, and clinical teams for seamless patient experience.
• Address patient concerns, escalate unresolved issues, and ensure patient satisfaction.
• Stay updated with clinic’s offerings, ongoing campaigns, and dermatology industry trends.

Requirements:

• Graduate in any discipline; Preference for candidates with experience in the dermatology, skincare, or healthcare sector.
• Minimum 2 years of experience in telecalling, customer support, or patient coordination; team-leading experience preferred.
• Proven experience in preparing team reports, lead tracking, and database management.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficiency in MS Excel, CRM tools, and telecalling software.
• Organized, target-oriented, and able to work efficiently in a fast-paced environment.
• Empathetic attitude and enthusiasm for the skincare and wellness industry.

Perks:

• Opportunity to work with a dynamic and growing healthcare brand
• Learning experience across branding, digital marketing, and UI design
• Flexible working hours and a creative work environment
• Supportive and collaborative team culture

 💸 Salary: Competitive, as per industry standards (based on experience and interview)