TeleCaller

Company Description

RL Technologies provides comprehensive solutions for computer hardware, network, and peripheral service needs. Known for efficient, reliable, and integrated computer maintenance services, RL Technologies delivers high-quality support directly to customers. Based in Peenya, Bangalore, Karnataka, India, the company has built a strong reputation for its commitment to reliable service and customer satisfaction.

Role Description

This is a full-time on-site role for a TeleCaller, with the position located in Chennai. The TeleCaller will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing detailed information about products and services. Additional responsibilities include maintaining accurate call logs, directing customers to appropriate departments, and achieving performance metrics and targets.

Qualifications

• Strong communication and interpersonal skills to effectively engage with customers
• Ability to handle inquiries and provide clear and accurate information
• Basic computer skills for logging and managing call records
• Customer service experience and a customer-centric approach
• Strong problem-solving and organizational skills
• Fluency in multiple languages is a plus
• Minimum educational qualification of a high school diploma or equivalent