Purple Fox Leisure Pvt Ltd

Company Description Purple Fox Leisure Pvt Ltd Role Description Make outbound calls to potential or existing customers to inform them about products, services, or promotions. Handle inbound calls , respond to customer queries, and provide detailed information as needed. Maintain and update the customer database with accurate and relevant information . Follow communication scripts when handling different topics. Build and maintain positive relationships with customers by providing excellent service. Achieve daily/weekly/monthly call and sales targets . Understand customer needs and propose suitable solutions. Handle customer complaints professionally and escalate issues when necessary. Keep records of call details, follow-ups, and outcomes. Collaborate with the sales and marketing teams for lead generation and conversions. Qualifications High school diploma or Bachelor's degree (preferred). Prior experience as a Telecaller, Customer Support Representative , or similar role is an advantage. Excellent communication skills in English / Hindi / local language (customize as needed). Good listening skills , patience, and problem-solving attitude. Ability to handle rejection and remain confident. Basic computer knowledge and familiarity with CRM tools. Positive attitude and ability to work in a team.