Telecaller– Pre & Post Sales

Position Overview

We are seeking a motivated and empathetic Telecaller (B2C) to handle both pre-sales and post-sales calls for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.We are seeking a motivated and empathetic Telecaller (B2C) to handle both pre-sales and post-sales calls for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

Key Responsibilities

- Call and qualify incoming leads generated through campaigns.
- Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).- Address queries regarding substance use and new-age behavioral challenges (e.g., screen addiction, smoking).- Share program features such as AI + human intervention, language options (Hindi/English), affordability, and accessibility.
- Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.- Fix appointments with psychologists if needed for deeper consultations.- Maintain lead records, call notes, and follow-up schedules.

Post-Sales (Retention & Support):

- Welcome enrolled users with onboarding calls.
- Explain how to access the Solh app, guided plans, and program features.- Follow up regularly to ensure engagement and reduce dropouts.- Gather customer feedback and escalate concerns if required.- Maintain long-term relationships to encourage referrals and continued usage.

Key Skills Required

- Excellent verbal communication skills in Hindi & English.
- Active listening and empathy to connect with individuals dealing with addiction or stress.- Ability to handle objections and close sales without being pushy.
- Good organizational skills for managing leads, follow-ups, and CRM tools.- Strong persuasion, confidence, and patience.- Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

Job Types: Full-time, Permanent, Internship
Contract length: 3-6 months

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

Speak with the employer
+91 8595370108