Telecaller

Job Description

ob Purpose:To be the first point of contact for customers visiting or calling the service center. Handle inbound/outbound calls, appointment scheduling, customer feedback, and maintain high levels of customer satisfaction and dealership reputation. Key Responsibilities:Receptionist Role:Greet and attend walk-in customers in a professional and friendly manner. Guide customers to the appropriate service advisor or department. Maintain front desk cleanliness and discipline. Manage customer lounge and ensure waiting customers are attended to. Customer Care Executive Role:Handle customer service appointment bookings (call/in-person). Coordinate with service advisors for follow-ups and rescheduling. Assist with AMC/Extended Warranty/Insurance reminders and renewals. Keep customers informed about service progress, delivery timing, and delay reasons. Telecaller Role:Make outbound calls for: Booking periodic service appointments. Collecting post-service feedback (within 24–48 hours). Campaigns for service camps, seasonal offers, etc. Reminder calls for upcoming service/PUC/insurance renewals. Record and escalate customer concerns/complaints to the CRM or Service Manager. Maintain call logs and report daily performance. Key Skills & Competencies:Excellent verbal communication (Hindi, English, and local language). Polite, patient, and customer-centric attitude. Basic computer skills (MS Office, CRM software, DMS familiarity is a plus). Good phone etiquette and multitasking skills. Ability to remain calm in stressful situations. Performance Metrics:Number of appointments booked per day. Customer Satisfaction Score (CSAT/CSI). Call handling time and resolution. Customer retention and feedback quality.