Telecaller

The Telesales Executive is responsible for generating sales through outbound and inbound calls, identifying potential customers, presenting products or services, and closing sales. The role involves maintaining customer relationships, achieving sales targets, and ensuring a high level of customer satisfaction through effective communication. Key Responsibilities:Make outbound calls to potential and existing customers to promote products or services. Respond to incoming inquiries and convert leads into confirmed sales. Understand customer needs and offer appropriate solutions or products. Maintain and update the customer database (CRM) with accurate information. Achieve or exceed weekly and monthly sales targets and KPIs. Follow up on leads generated through marketing campaigns or referrals. Handle customer objections and provide professional responses. Build sustainable relationships and trust with customers through open and interactive communication. Coordinate with the sales team and other departments to ensure smooth order processing and customer satisfaction. Provide daily, weekly, or monthly reports on sales performance. Skills and Competencies:Excellent communication and persuasive skills. Strong telephone etiquette and active listening abilities. Target-oriented mindset with a passion for sales. Ability to handle pressure and meet deadlines. Basic computer skills and familiarity with CRM software. Problem-solving and negotiation skills. Team player with a positive attitude. Qualifications:Education: Minimum 10+2 / Bachelor’s degree preferred. Experience: 0–2 years in telesales, telemarketing, customer service, or a related field. (Freshers with good communication skills may also apply.) Language Skills: Fluency in [English / Hindi / Regional language as required]. Working Conditions:Full-time / Part-time as applicable. Office-based or remote (depending on organization). May require working in shifts if applicable. Key Performance Indicators (KPIs):Number of calls made per day. Conversion rate of leads to sales. Revenue generated. Customer satisfaction score (CSAT). Retention and repeat sales metrics.