1 - 31 years

1 - 2 Lacs

Posted:14 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Inbound & Outbound Calling: Handle incoming calls from patients regarding services, appointments, and queries. Make outbound calls for lead conversion, follow-ups, and re-engagement. Appointment Management: Schedule and confirm appointments for consultations and treatments. Ensure reminders are sent to patients via call or WhatsApp. Lead Conversion: Contact leads generated through social media, online ads, and referrals. Provide detailed information about treatments and offers to convert leads into walk-ins. CRM & Data Entry: Maintain accurate records of patient interactions in the clinic’s software or CRM. Update call status, follow-up notes, and lead progression. Customer Support: . Resolve basic concerns related to services, pricing, timings, and availability. Escalate complex queries to the concerned department or senior staff. Target-Oriented Role: Achieve daily, weekly, and monthly calling and conversion targets. Actively participate in campaigns and offer promotions. Skills Required: Excellent communication skills in English, Hindi, and Marathi. Confidence in voice and ability to build rapport quickly. Prior experience in tele calling, preferably in healthcare, beauty, or wellness industry. Basic knowledge of dermatology, cosmetology, or clinic treatments is a plus. Familiarity with CRM tools and Excel is an advantage.

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