Posted:2 hours ago|
Platform:
On-site
Full Time
Role Overview:
The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required.
Key Responsibilities:
● Reach out to customers if they are not responding to operations team calls.
● Coordinate and align installation schedules with customers.
● Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling.
● Handle incoming queries and raise tickets for customer complaints/issues.
● Maintain detailed call logs, updates, and customer records in the CRM system.
● Support both the Sales and Operations teams by ensuring smooth communication with customers.
Qualifications & Skills:
● Graduate/12th Pass with strong communication skills.
● 1–3 years of experience in tele-calling, customer service, or inside sales.
● Fluency in regional language.
● Strong persuasion, problem-solving, and follow-up skills.
● Ability to multitask and coordinate between sales, operations, and support functions.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
Kazam EV Tech Private Limited
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