Role Overview: We are seeking energetic and execution-oriented Customer Relationship Executives(CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset. About Kazam: Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future. Key Responsibilities: ● Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination. ● Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met. ● Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays. ● Share real-time updates on field activity through structured same-day reporting. ● Capture and escalate customer complaints or service issues for prompt resolution. ● Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows. ● Track and support collections follow-up for pending payments or documentation. ● Promote device-to-sales ratio accuracy by coordinating with dealer sales teams. ● Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising). ● Assist in organizing local dealer review meetings or training sessions. ● Collect feedback and relay insights to the KAM/CRM for continuous improvement. Key Requirements: ● 1–2 years of experience in Customer relationship management. ● Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus. ● Strong communication skills in Hindi and local regional language; basic English proficiency. ● Hands-on attitude with a willingness to travel and be on the field extensively. ● Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting. ● Problem-solving mindset and a strong sense of ownership. ● Comfortable handling multiple tasks and managing diverse stakeholders.

We are hiring ITI or Diploma-qualified Electrical Engineers/Technicians for the installation of Electric Vehicle (EV) charging stations. The role includes executing electrical installations, laying proper earthing systems, conducting safety checks, and ensuring the reliable setup of EV chargers as per industry standards. Key Responsibilities:Installation Work: Install EV charging stations (AC and DC types) at various customer or public sites. Perform electrical wiring, termination, cable routing, and conduit installations. Earthing System: Install proper earthing systems, including earth pits and grounding conductors. Measure earth resistance and ensure compliance with electrical safety standards. Site Readiness: Support in preparing the site for charger installation, including trenching and mounting. Ensure correct alignment and mechanical fixing of chargers. Testing and Verification: Assist in pre-commissioning tests (earth resistance, insulation resistance, voltage checks). Work with senior engineers to troubleshoot basic faults. Safety and Compliance: Follow electrical safety standards and PPE guidelines during all work. Adhere to standard operating procedures and client-specific instructions. Reporting and Documentation: Fill in installation checklists and basic site reports. Take photos and maintain installation records as per site protocol. Qualifications:Education: ITI in Electrician/Wireman or Diploma in Electrical Engineering Key Skills:Basic knowledge of single-phase and three-phase wiring Understanding of earthing/grounding techniques Ability to read basic electrical diagrams Familiar with use of testing tools (megger, multimeter, clamp meter, earth tester) Safety-conscious and physically fit for site work