Field Sales - Dealer partnerships

Role Overview:

We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.

About Kazam:

Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.

Key Responsibilities:

● Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.

● Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.

● Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.

● Share real-time updates on field activity through structured same-day reporting.

● Capture and escalate customer complaints or service issues for prompt resolution.

● Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.

● Track and support collections follow-up for pending payments or documentation.

● Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.

● Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).

● Assist in organizing local dealer review meetings or training sessions.

● Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:

● 1–2 years of experience in Customer relationship management.

● Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.

● Strong communication skills in Hindi and local regional language; basic English proficiency.

● Hands-on attitude with a willingness to travel and be on the field extensively.

● Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.

● Problem-solving mindset and a strong sense of ownership.

● Comfortable handling multiple tasks and managing diverse stakeholder.

What We Offer:

● Ground-level exposure in India’s fast-evolving EV ecosystem.

● Opportunity to work with top OEM dealers and field professionals.

● Structured career growth towards KAM/CRM roles.

● Competitive salary and travel reimbursements.

● Collaborative work culture focused on learning and accountability.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• How many years of work experience do you have?
• What is your notice period?
• Which languages do you know?
• Are you comfortable for daily local travel and inter-state travel in South region?

Work Location: In person