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Telecaller

Healing Hospital and Institute of Paramedical Sciences

1 - 5 years

0 Lacs

chandigarh

Posted:9 hours ago| Platform: Shine logo

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Skills Required

telecalling inbound calls customer service appointment scheduling database management communication skills outbound calls patient records

Work Mode

On-site

Job Type

Full Time

Job Description

As a Telecaller in our hospital, your role involves handling inbound and outbound calls professionally and efficiently. You will be responsible for answering queries related to hospital services, appointments, doctors" availability, etc. Additionally, you will schedule, confirm, and reschedule patient appointments, providing accurate information about treatments, departments, insurance coverage, etc. It is essential to follow up with patients for appointment reminders, feedback, and service inquiries, maintaining patient records and updating databases accurately. You will also need to coordinate with hospital departments for seamless communication and support, escalating unresolved queries to the appropriate departments to ensure high levels of customer satisfaction by delivering a compassionate and helpful approach. Qualifications Required: - Minimum 1 year of telecalling experience, preferably in a hospital or healthcare setup. - Ability to handle patient data with confidentiality and sensitivity. - Female Candidate Preference. Please note that this is a full-time position with day shift schedule.,

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Healing Hospital and Institute of Paramedical Sciences

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Telecaller