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Telecaller

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Finfree Enterprises

0 - 31 years

0 Lacs

Shivaji Nagar, Pune

Posted:1 month ago| Platform: Apna logo

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Skills Required

troubleshooting updating support mobile zendesk freshdesk communication management multitasking

Work Mode

Remote

Job Type

Full Time

Job Description

Responding to user inquiries: Answering emails, providing solutions, and troubleshooting issues. Improving customer experience: Proactively identifying bugs and trends to improve the user experience and ensure timely resolution of issues. Maintaining databases: Entering, updating, and verifying customer and account information. Following procedures: Adhering to policies and procedures to maintain operations. Collaborating with teams: Working with other departments and teams to improve the overall customer experience. Staying up-to-date: Keeping informed about product features, industry trends, and best practices in customer support. Requirements for Truecaller customer support roles often include: Experience: Several years of experience in customer support, preferably with mobile or technical products. Technical skills: Familiarity with support platforms like Zendesk or Freshdesk. Communication skills: Excellent written and verbal communication skills, especially in English. Problem-solving skills: Ability to approach problems logically and strategically. Time management skills: Effective multitasking and time management abilities. Language skills: Knowledge of other languages (especially Hindi and Arabic) can be a plus.

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