Shivaji Nagar, Pune
INR 0.132 - 0.2 Lacs P.A.
Remote
Full Time
Responding to user inquiries: Answering emails, providing solutions, and troubleshooting issues. Improving customer experience: Proactively identifying bugs and trends to improve the user experience and ensure timely resolution of issues. Maintaining databases: Entering, updating, and verifying customer and account information. Following procedures: Adhering to policies and procedures to maintain operations. Collaborating with teams: Working with other departments and teams to improve the overall customer experience. Staying up-to-date: Keeping informed about product features, industry trends, and best practices in customer support. Requirements for Truecaller customer support roles often include: Experience: Several years of experience in customer support, preferably with mobile or technical products. Technical skills: Familiarity with support platforms like Zendesk or Freshdesk. Communication skills: Excellent written and verbal communication skills, especially in English. Problem-solving skills: Ability to approach problems logically and strategically. Time management skills: Effective multitasking and time management abilities. Language skills: Knowledge of other languages (especially Hindi and Arabic) can be a plus.
Shivaji Nagar, Pune
INR 1.584 - 3.6 Lacs P.A.
On-site
Full Time
Essential Skills: Communication Skills: Excellent verbal communication skills, active listening, and the ability to articulate information clearly and persuasively are crucial. Persuasion and Negotiation: Telecallers need to be able to influence customers, handle objections, and close sales effectively. Customer Service Skills: Providing excellent customer service, resolving issues, and building positive relationships are essential. Product Knowledge: A thorough understanding of the products or services being offered is necessary to effectively communicate their value to customers. Sales Skills: Ability to identify customer needs, present solutions, and close sales.
Jayadev Vihar, Bhubaneswar
INR 1.8 - 1.8 Lacs P.A.
On-site
Full Time
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