Telecaller

Role Overview

The Telecaller will be responsible for managing inbound and outbound calls to prospective and existing patients, providing information about Candor IVF Center’s services, and generating leads. The role requires excellent communication skills, a patient-centric approach, and the ability to maintain a professional and courteous demeanor at all times.

Key Responsibilities1. Lead Generation & Follow-Up

• Make outbound calls to prospective patients and respond to inquiries.
• Maintain follow-up calls to convert inquiries into appointments.
• Update and maintain a record of all interactions in the CRM system.

2. Patient Support & Information

• Provide accurate information about services, treatments, packages, and procedures.
• Address patient queries and direct complex issues to the concerned department.
• Ensure timely communication to maintain patient satisfaction.

3. Appointment Scheduling

• Coordinate with the clinic team to schedule patient appointments.
• Send reminders and follow-up messages to patients.
• Ensure minimal missed appointments and smooth scheduling operations.

4. Reporting & Documentation

• Maintain call logs, lead reports, and patient follow-up data.
• Provide daily, weekly, and monthly performance reports to the department head.
• Track lead conversion rates and contribute to team targets.

Qualifications & Skills

• Minimum 12th pass; graduation is preferred.
• Prior experience in telecalling, customer service, or healthcare coordination is a plus.
• Excellent communication skills in [Local Language + English].
• Good phone etiquette, persuasion skills, and ability to handle objections.
• Basic computer skills (MS Office, CRM software).
• Friendly, patient, and target-oriented attitude.

Key Competencies

• Communication & Listening Skills
• Persuasion & Negotiation
• Customer Service & Patience
• Data Entry & Documentation Accuracy
• Target Achievement & Time Management

What We Offer

• Opportunity to work in a growing healthcare organization.
• Learning and development in patient handling and telecommunication.
• Supportive and professional work environment.
• Performance-based incentives and recognition.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person