Telecaller

Job Title: Telecaller

Company: Caonweb Pvt. Ltd.

Location: Ludhiana

Job Type: Full-Time

Industry: E-commerce / Consulting

Function: Sales / Business Development / Customer Support

About the Company:

Caonweb Pvt. Ltd. is a leading business consulting firm and an Authorized Channel Partner of Alibaba.com. We assist Indian SMEs in expanding their global presence through e-commerce platforms. As a channel partner, we play a crucial role in onboarding and supporting Indian exporters on Alibaba.com, enabling their digital transformation and access to international markets.

Job Summary:

We are seeking a highly motivated and enthusiastic Telecaller to join our sales and support team. The ideal candidate will be responsible for connecting with potential clients, explaining Alibaba.com’s offerings, generating leads, and closing appointments for further consultation or sales.

Key Responsibilities:

* Make outbound calls to potential clients (exporters, manufacturers, suppliers).

* Explain the benefits and services of Alibaba.com and how it can help them grow their business globally.

* Generate leads and schedule meetings for the business development team.

* Follow up with prospects and maintain a strong relationship for conversion.

* Maintain a database of clients and update call records in CRM.

* Achieve daily, weekly, and monthly targets as assigned.

* Provide feedback to management on market trends and client queries.

Requirements:

* Proven experience in telecalling, inside sales, or a similar customer-facing role (preferably B2B).

* Excellent communication and interpersonal skills.

* Fluency in Hindi and English (additional regional languages are a plus).

* Basic understanding of e-commerce and online B2B marketplaces is an advantage.

* Self-motivated, target-driven, and able to work independently.

* Familiarity with CRM tools and MS Office.

Educational Qualification:

* Graduate in any discipline.

* Additional certifications in sales or communication are a plus.

Job Type: Full-time

Pay: ₹8,497.86 - ₹24,313.92 per month

Benefits:

• Provident Fund

Work Location: In person