Tele Counselor

1. Lead Handling & Calling

• Make outbound calls to prospective students/parents from provided leads.
• Attend inbound calls from enquiries generated through website, social media, walk-ins, and campaigns.
• Explain courses, batches, fees, schedules, and admission process clearly.

2. Student & Parent Counseling

• Understand student’s academic background, goals, and career aspirations.
• Recommend suitable courses based on interest, eligibility, and performance.
• Provide accurate guidance on exam patterns, career scope, and outcomes.

3. Follow-ups & Conversions

• Maintain regular follow-up with interested candidates through calls, WhatsApp, and emails.
• Nurture leads and convert inquiries into confirmed admissions.
• Address objections and resolve queries related to fees, batch timings, course value, etc.

4. CRM & Data Management

• Update daily calling data, remarks, and lead status in CRM or Excel.
• Maintain accurate records of student interactions and admissions.
• Track conversions, pending leads, and dropped leads.

5. Target Achievement

• Achieve daily, weekly, and monthly calling and admission targets.
• Maintain high conversion ratio and quality counseling standards.

6. Coordination with Internal Teams

• Coordinate with academic team for batch information and class schedules.
• Work closely with marketing team to improve lead quality and campaign feedback.

7. Walk-in Handling

• Convert telephonic leads into walk-ins.
• Greet and guide walk-in students/parents with proper counseling.
• Assist in admission documentation and fee collection process.

8. Post-Admission Support

• Guide students after admission regarding orientation, class schedules, and study material.
• Ensure smooth onboarding of newly admitted students.

9. Communication & Brand Representation

• Maintain professional, polite, and positive communication at all times.
• Represent the brand ethically and accurately without false commitments.

10. Reporting & Performance Tracking

• Share daily call reports, follow-up status, and conversion data with the manager.
• Participate in review meetings and training sessions to improve performance.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person