Tele Calling Client Coordinator

Job Description

At the outset, the role is for those who are passionate about education, confident with strong communication skills, and have a positive intent to make a difference in a student's learning journey. The person will join as the Tele-Communication Brand Ambassador for SOS, an e-learning portal for K-12 students, by connecting with students and parents through outbound/inbound calls, and occasional offline visits. This is a hybrid role that focuses on introducing SOS, the Course features, advantages, and benefits (FAB). Handling queries and primarily objections. Following up on the leads and maintaining strong customer relationships. Internally, will collaborate with the SOS management to refine strategies, maintaining Data as per the laid down process. Responsibilities Conduct outbound/inbound calls to students and parents to promote Self-study in online mode for K-12 educational products. Conduct a visit to Educational Institutes/student residences Explain product FAB to potential customers. Follow up with leads and maintain a database of prospective clients. Handle customer queries and provide accurate information about the products. Build and maintain strong relationships with customers to ensure repeat engagement. Collaborate with the team to plan and improve strategies. Maintain records of calls and sales in the CRM system. Sharing of records in accordance with the established SOS procedure. Qualifications Are you the person- of Patience & open to feedback who shows empathy and avoids impulsive reactions a person who is a wonderful listener with excellent verbal communication in English, Hindi, and any vernacular with the ability to persuade and negotiate over the phone with Strong interpersonal skills to build rapport with students and parents with Problem-Solving ability to address Students'/Parents' concerns and provide solutions who is persistent, can handle rejections, and stays motivated who is, above all, a team player who can manage Time Specialized Skills: Excellent knowledge of MS Office (e.g.- Word, PPT, Excel) Data Analysis & Reporting Good written and Strong verbal communication in English Hands-on to independently set up Online meetings (e.g., Google / Zoom meeting) And min. Educational qualification - graduate. Candidate should have a Laptop, Wi-Fi connectivity (rental will be paid by SOS, as applicable), 2-wheeler access (optional) Show more Show less