Tele Caller

0 years

1 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated and customer-focused Telecaller to join our e-commerce team. The telecaller will be responsible for handling inbound and outbound calls, assisting customers with their queries, processing orders, promoting products, and ensuring a smooth shopping experience. This role requires excellent communication skills, patience, and a customer-first approach.

Key Responsibilities

  • Handle inbound and outbound calls to address customer queries, complaints, and product inquiries.
  • Assist customers with order placement, tracking, returns, and exchanges.
  • Provide detailed information about products, offers, and promotions.
  • Maintain accurate records of customer interactions and update CRM/ERP systems.
  • Follow up with customers for feedback, payment reminders, or incomplete purchases.
  • Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
  • Meet daily/weekly call targets, conversion rates, and other assigned KPIs.
  • Coordinate with the logistics, sales, and support teams to resolve customer issues promptly.
  • Identify potential sales leads and promote upselling/cross-selling of products.

Job Type: Full-time

Pay: ₹8,519.28 - ₹12,000.00 per month

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