Tele Caller

Key Responsibilities:

• Customer Outreach:
• Call prospective customers (households, retail shops, or businesses) to promote dairy products and services.
• Maintain regular communication with existing customers to ensure satisfaction and address concerns.
• Schedule follow-up calls or meetings based on customer requests.
• Product Knowledge:
• Provide detailed information about dairy products such as milk, butter, cheese, yogurt, and other value-added products.
• Educate customers on the benefits, pricing, and quality of the products offered by the dairy farm.
• Order Management:
• Process customer orders, taking note of their specific preferences and requirements.
• Ensure the smooth communication of orders with the delivery or logistics team.
• Follow up with customers to confirm delivery and ensure satisfaction.
• Database Management:
• Maintain an updated customer database with accurate contact details, preferences, and order history.
• Track customer feedback and complaints, and report any trends to management for improvement.
• Sales Target Achievement:
• Meet daily, weekly, and monthly sales targets as set by the supervisor or management.
• Actively cross-sell and upsell additional products to increase sales volume.
• Customer Relationship Management:
• Build and maintain strong relationships with regular customers.
• Address any customer concerns or complaints promptly and professionally.
• Administrative Tasks:
• Maintain call logs, customer records, and other necessary reports.
• Provide daily/weekly activity reports to management on calls made, orders processed, and customer feedback.
• Promotional Campaigns:
• Inform customers about ongoing promotions, discounts, or new product launches.
• Encourage customer participation in special programs such as loyalty rewards.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Work Location: In person