Posted:6 hours ago|
Platform:
On-site
Full Time
• Initiate timely calls to inbound leads received via website, ads, social media, or referrals.
• Understand customer inquiries regarding travel packages, destinations, or services.
• Gather complete and accurate information (travel dates, preferences, budget, group size, etc.).
• Enter and update lead details in the CRM system efficiently.
• Ensure all leads are properly tagged, categorized, and followed up in the CRM.
• Forward qualified leads to the sales team for further conversion.
• Maintain lead call logs and provide daily/weekly reports.
• Build rapport with potential customers to increase trust and confidence in our services.
• Assist the team with customer follow-ups when required.
• Education: Minimum Bachelor’s degree preferred.
• Experience: 0–2 years in tele-calling, telesales, customer support. Experience in the travel industry or with CRM systems is a plus.
• Skills:
• Clear and confident communication in English, Tamil (Hindi / Malayalam / Kannada / Telugu)
• Basic computer knowledge (CRM software, MS Office, email handling).
• Good organizational skills and attention to detail.
Dimaak Tours
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