Travel Care Executive/Travel Coordinator in Chennai

Key Responsibilities

• Receive confirmed bookings from the Sales team and act as the primary customer contact for itinerary verification.
• Before travel, call the customer to: Walk them through the itinerary day by day. Ensure there are no gaps, miscommunications, or misunderstandings. Clearly explain inclusions and exclusions to set accurate expectations.
• Confirm the booking only once the customer acknowledges and agrees to the final itinerary.
• Coordinate with the Sales team to re-clarify before re-confirmation.
• Post-travel, call the customer to collect feedback and reviews.
• Maintain daily records of: Calls made and outcomes. Final confirmations received. Feedback collected.
• Maintain a structured database of destination-specific questions to ensure thorough and consistent discussions.
• Continuously learn and maintain comprehensive knowledge of all destinations offered by the company to confidently address customer queries during pre- and post-travel calls.
  

About Company: Dimaak Tours is a fast-growing travel company specializing in customized international tour packages. We design unique travel experiences tailored to the preferences of each traveler, ensuring comfort, convenience, and unforgettable memories. With a strong focus on customer satisfaction and curated itineraries, we make global travel simple, seamless, and truly personalized.