We are seeking a Travel Care Executive / Travel Coordinator to join our Operations team. This role is the customer’s main point of contact before and after their trip, ensuring the itinerary is crystal clear, expectations are set correctly, and feedback is gathered to continually improve our services. You will be equipped with in-depth knowledge of all destinations we offer, enabling you to confidently address customer queries and guide them through every detail of their journey. Key Responsibilities: > Receive confirmed bookings from the Sales team and act as the primary customer contact for itinerary verification. > Prior to travel, call the customer to: Walk them through the itinerary day-by-day. Ensure there are no gaps, miscommunications, or misunderstandings. Clearly explain inclusions and exclusions to set accurate expectations. > Confirm the booking only once the customer acknowledges and agrees to the final itinerary. > Coordinate with the Sales team to re-clarify before re-confirmation. > Post-travel, call the customer to collect feedback and reviews. > Maintain daily records of: Calls made and outcomes. Final confirmations received. Feedback collected. > Maintain a structured database of destination-specific questions to ensure thorough and consistent discussions. > Continuously learn and maintain comprehensive knowledge of all destinations offered by the company to confidently address customer queries during pre- and post-travel calls. Skills & Requirements: Excellent verbal communication and listening skills. Strong customer service mindset with patience and empathy. Attention to detail to ensure accurate and complete communication. Good organizational skills for maintaining records. Willingness to learn about multiple travel destinations. Prior experience in customer service, travel operations, or itinerary explanation is preferred but not mandatory. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Provident Fund Application Question(s): Which languages can you speak and understand? Experience: Travel Support Agent: 1 year (Required) Work Location: In person
About the job: Key responsibilities: 1. Receive confirmed bookings from the Sales team and act as the primary customer contact for itinerary verification. 2. Before travel, call the customer to: Walk them through the itinerary day by day. Ensure there are no gaps, miscommunications, or misunderstandings. Clearly explain inclusions and exclusions to set accurate expectations. 3. Confirm the booking only once the customer acknowledges and agrees to the final itinerary. 4. Coordinate with the Sales team to re-clarify before re-confirmation. 5. Post-travel, call the customer to collect feedback and reviews. 6. Maintain daily records of: Calls made and outcomes. Final confirmations received. Feedback collected. 7. Maintain a structured database of destination-specific questions to ensure thorough and consistent discussions. 8. Continuously learn and maintain comprehensive knowledge of all destinations offered by the company to confidently address customer queries during pre- and post-travel calls. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,50,000 - 3,50,000 /year Experience: 1 year(s) Deadline: 2025-09-27 23:59:59 Other perks: Informal dress code Skills required: Client Interaction, Client Relationship, Customer Support, Travel Management and Logistics Management Other Requirements: 1. Excellent verbal communication and listening skills. 2. Strong customer service mindset with patience and empathy. 3. Attention to detail to ensure accurate and complete communication. 4. Good organizational skills for maintaining records. 5. Willingness to learn about multiple travel destinations. 6. Prior experience in customer service, travel operations, or itinerary explanation is preferred but not mandatory. About Company: Dimaak Tours is a fast-growing travel company specializing in customized international tour packages. We design unique travel experiences tailored to the preferences of each traveler, ensuring comfort, convenience, and unforgettable memories. With a strong focus on customer satisfaction and curated itineraries, we make global travel simple, seamless, and truly personalized.
Key Responsibilities Receive confirmed bookings from the Sales team and act as the primary customer contact for itinerary verification. Before travel, call the customer to: Walk them through the itinerary day by day. Ensure there are no gaps, miscommunications, or misunderstandings. Clearly explain inclusions and exclusions to set accurate expectations. Confirm the booking only once the customer acknowledges and agrees to the final itinerary. Coordinate with the Sales team to re-clarify before re-confirmation. Post-travel, call the customer to collect feedback and reviews. Maintain daily records of: Calls made and outcomes. Final confirmations received. Feedback collected. Maintain a structured database of destination-specific questions to ensure thorough and consistent discussions. Continuously learn and maintain comprehensive knowledge of all destinations offered by the company to confidently address customer queries during pre- and post-travel calls. About Company: Dimaak Tours is a fast-growing travel company specializing in customized international tour packages. We design unique travel experiences tailored to the preferences of each traveler, ensuring comfort, convenience, and unforgettable memories. With a strong focus on customer satisfaction and curated itineraries, we make global travel simple, seamless, and truly personalized.
Roles and Responsibilities Assist clients in planning, organizing, and booking their travel arrangements, including flights, accommodations, transportation, and tours Provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget Research and gather information on travel options, such as visa requirements, travel restrictions, and health and safety guidelines Create detailed travel itineraries customized to client specifications, ensuring a seamless and enjoyable travel experience Handle all aspects of booking and reservation processes, including ticketing, hotel reservations, car rentals, and travel insurance Coordinate with airlines, hotels, and other travel partners to ensure smooth logistics and resolve any issues or concerns that may arise Stay up to date on industry trends, travel regulations, and emerging destinations to provide the most accurate and relevant information to clients Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any travel-related problems Maintain accurate and detailed records of client interactions, bookings, and payments Meet or exceed sales targets and contribute to the overall growth and success of the company. Qualifications and Skills - Fresher (BA tourism / MA tourism / MBA Tourism ) or 1-2 years of experience as a Travel Consultant or in a similar role - Knowledge of travel industry trends, destinations, and travel-related products and services - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and prioritize work effectively - Attention to detail and accuracy - Proficient in using travel booking software and reservation systems - Good problem-solving skills - Flexible and adaptable to changing travel requirements and client preferences - Ability to work independently as well as part of a team - Fluency in English, Tamil and any additional Indian language is a plus Job Types: Full-time, Permanent, Fresher Pay: ₹240,000.00 - ₹300,000.00 per year Benefits: Food provided Ability to commute/relocate: Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What's Your Education Qualification? Experience: Work: 1 year (Required) Language: Tamil, English, Hindi or Malayalam (Preferred) Work Location: In person
Roles and Responsibilities Assist clients in planning, organizing, and booking their travel arrangements, including flights, accommodations, transportation, and tours Provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget Research and gather information on travel options, such as visa requirements, travel restrictions, and health and safety guidelines Create detailed travel itineraries customized to client specifications, ensuring a seamless and enjoyable travel experience Handle all aspects of booking and reservation processes, including ticketing, hotel reservations, car rentals, and travel insurance Coordinate with airlines, hotels, and other travel partners to ensure smooth logistics and resolve any issues or concerns that may arise Stay up to date on industry trends, travel regulations, and emerging destinations to provide the most accurate and relevant information to clients Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any travel-related problems Maintain accurate and detailed records of client interactions, bookings, and payments Meet or exceed sales targets and contribute to the overall growth and success of the company. Qualifications and Skills - Fresher (BA tourism / MA tourism / MBA Tourism ) or 1-2 years of experience as a Travel Consultant or in a similar role - Knowledge of travel industry trends, destinations, and travel-related products and services - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and prioritize work effectively - Attention to detail and accuracy - Proficient in using travel booking software and reservation systems - Good problem-solving skills - Flexible and adaptable to changing travel requirements and client preferences - Ability to work independently as well as part of a team - Fluency in English, Tamil and any additional Indian language is a plus
Key Responsibilities • Initiate timely calls to inbound leads received via website, ads, social media, or referrals. • Understand customer inquiries regarding travel packages, destinations, or services. • Gather complete and accurate information (travel dates, preferences, budget, group size, etc.). • Enter and update lead details in the CRM system efficiently. • Ensure all leads are properly tagged, categorized, and followed up in the CRM. • Forward qualified leads to the sales team for further conversion. • Maintain lead call logs and provide daily/weekly reports. • Build rapport with potential customers to increase trust and confidence in our services. • Assist the team with customer follow-ups when required. Requirements • Education: Minimum Bachelor’s degree preferred. • Experience: 0–2 years in tele-calling, telesales, customer support. Experience in the travel industry or with CRM systems is a plus. • Skills: • Clear and confident communication in English, Tamil (Hindi / Malayalam / Kannada / Telugu) • Basic computer knowledge (CRM software, MS Office, email handling). • Good organizational skills and attention to detail.
As a Travel Consultant, your role will involve assisting clients in planning, organizing, and booking their travel arrangements. This includes flights, accommodations, transportation, and tours. You will provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget. Your responsibilities will also include researching and gathering information on travel options like visa requirements, travel restrictions, and health and safety guidelines. Additionally, you will create detailed travel itineraries customized to client specifications to ensure a seamless and enjoyable travel experience. Key Responsibilities: - Assist clients in planning, organizing, and booking travel arrangements - Provide expert advice on travel destinations, attractions, and activities - Research and gather information on travel options - Create detailed travel itineraries customized to client specifications - Handle booking and reservation processes - Coordinate with travel partners to ensure smooth logistics - Stay updated on industry trends and travel regulations - Deliver exceptional customer service - Meet or exceed sales targets Qualifications Required: - Fresher (BA tourism / MA tourism / MBA Tourism) or 1-2 years of experience in a similar role - Knowledge of travel industry trends and destinations - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and prioritize work effectively - Attention to detail and accuracy - Proficient in using travel booking software and reservation systems - Good problem-solving skills - Flexible and adaptable to changing travel requirements - Ability to work independently and as part of a team - Fluency in English, Tamil, and any additional Indian language is a plus Join us as a Travel Consultant and contribute to the overall growth and success of the company by delivering exceptional service to our clients.,
Key Responsibilities Initiate timely calls to inbound leads received via website, ads, social media, or referrals. Understand customer inquiries regarding travel packages, destinations, or services. Gather complete and accurate information (travel dates, preferences, budget, group size, etc.). Enter and update lead details in the CRM system efficiently. Ensure all leads are properly tagged, categorized, and followed up in the CRM. Forward qualified leads to the sales team for further conversion. Maintain lead call logs and provide daily/weekly reports. Build rapport with potential customers to increase trust and confidence in our services. Assist the team with customer follow-ups when required. Requirements Education: Minimum Bachelor's degree preferred. Experience: 02 years in tele-calling, telesales, customer support. Experience in the travel industry or with CRM systems is a plus. Skills: Clear and confident communication in English, Tamil (Hindi / Malayalam / Kannada / Telugu) Basic computer knowledge (CRM software, MS Office, email handling). Good organizational skills and attention to detail.
Roles and Responsibilities Assist clients in planning, organizing, and booking their travel arrangements, including flights, accommodations, transportation, and tours Provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget Research and gather information on travel options, such as visa requirements, travel restrictions, and health and safety guidelines Create detailed travel itineraries customized to client specifications, ensuring a seamless and enjoyable travel experience Handle all aspects of booking and reservation processes, including ticketing, hotel reservations, car rentals, and travel insurance Coordinate with airlines, hotels, and other travel partners to ensure smooth logistics and resolve any issues or concerns that may arise Stay up to date on industry trends, travel regulations, and emerging destinations to provide the most accurate and relevant information to clients Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving any travel-related problems Maintain accurate and detailed records of client interactions, bookings, and payments Meet or exceed sales targets and contribute to the overall growth and success of the company. Qualifications and Skills - Fresher (BA tourism / MA tourism / MBA Tourism ) or 1-2 years of experience as a Travel Consultant or in a similar role - Knowledge of travel industry trends, destinations, and travel-related products and services - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and prioritize work effectively - Attention to detail and accuracy - Proficient in using travel booking software and reservation systems - Good problem-solving skills - Flexible and adaptable to changing travel requirements and client preferences - Ability to work independently as well as part of a team - Fluency in English, Tamil and any additional Indian language is a plus Job Types: Full-time, Permanent, Fresher Pay: ₹240,000.00 - ₹300,000.00 per year Benefits: Food provided Application Question(s): Do you hold a Bachelor’s or Master’s degree in Tourism? Excluding English and Tamil - Do you speak any other regional language? Have you done any internships / projects / certifications related to the travel industry? Are you comfortable commuting to this job's location? Work Location: In person