Tele caller Executive

Job Title: Tele Calling Executive

Department:

About the Role:

Telecaller Executive

Key Responsibilities:

• Handle

  inbound and outbound calls

  from bank customers regarding service issues, complaints, and queries.

• Log, track, and update

  customer complaints in the system accurately.

• Coordinate with internal departments

  (such as operations, IT, and service teams) to ensure timely resolution of issues.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Provide

  accurate information

  about banking products, services, and processes when required.
• Escalate unresolved complaints to the

  concerned authority or supervisor

  .
• Maintain

  call records, complaint logs, and daily reports

  .
• Ensure compliance with

  bank policies, data confidentiality

  , and

  quality standards

  .

Required Skills & Qualifications:

• Graduate / HSC qualified

  (any discipline).

• 1–3 years of experience

  in telecalling, customer service, or complaint handling (preferably in the banking or financial services sector).
• Excellent

  verbal communication skills

  in English and regional languages.
• Strong

  listening, problem-solving, and interpersonal

  skills.
• Ability to remain

  calm and professional

  under pressure.
• Basic knowledge of

  banking operations or support processes

  is an added advantage.
• Proficient in using

  CRM tools, MS Office, and call management systems

  .

Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.

We look forward to receiving your application.