Tele Caller Executive

Job Summary:

The Telecaller will be responsible for handling inbound and outbound calls related to restaurant table bookings, catering enquiries, and party/event bookings. The role involves converting leads into confirmed bookings, maintaining customer relationships, and coordinating with the operations and marketing teams to ensure seamless service delivery.

Key Duties & Responsibilities:1. Customer Interaction & Lead Handling

• Make outbound calls to potential clients for restaurant reservations, catering, and event inquiries.
• Attend inbound calls professionally, providing complete information about menus, pricing, and services.
• Understand customer needs and suggest suitable dining or catering packages (e.g., live counters, bar setups, hampers, customized cakes, etc.).
• Follow up with customers on pending queries, quotations, and booking confirmations.

2. Booking & Coordination

• Maintain detailed records of all customer interactions, enquiries, and bookings in the CRM or tracking sheet.
• Coordinate with the restaurant and catering teams for event dates, menus, and setup requirements.
• Ensure smooth handover of confirmed bookings to the operations team.
• Schedule site visits or menu tastings for large event clients when required.

3. Sales & Conversion

• Convert leads into confirmed bookings through effective communication and upselling techniques.
• Promote ongoing offers, party packages, catering services, and special menus.
• Meet monthly booking and sales targets assigned by management.
• Suggest cross-selling between brands (e.g., Saaj bar services with Zafrani catering).

4. Customer Relationship Management

• Build long-term relationships with regular customers and corporate clients.
• Handle feedback, complaints, and post-event follow-ups courteously.
• Maintain a positive brand image for all outlets through polite and professional communication.

5. Reporting & Documentation

• Prepare daily/weekly reports on leads, conversions, and customer feedback.
• Maintain updated customer databases and event logs.
• Share insights on customer trends, peak booking periods, and service improvement suggestions.

Skills & Requirements:

• Excellent communication skills in English and Hindi.
• Pleasant personality and customer-friendly attitude.
• Basic computer knowledge (Excel, WhatsApp Business, CRM tools).
• Prior experience in restaurants, hospitality, or catering telecalling preferred.
• Target-oriented and disciplined in follow-ups.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person