Tele Caller

Deekshalearning

0 - 5 years

0 - 3 Lacs

bengaluru

Posted:16 hours ago| Platform:

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Skills Required

presales sales support / presales sales admissions tele / inside sales edtech subscriptions online courses inside sales test preparation packages skill courses b2c lead generation education business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers.
Engage in active listening to understand Parents needs.
Answer customer inquiries, resolve complaints, and provide appropriate solutions.
Maintain accurate and up-to-date records of customer interactions and leads in the CRM system.
Follow up with customers to ensure satisfaction and foster long-term relationships.
Collaborate with the sales team to develop effective strategies and techniques.
Stay updated with product knowledge, market trends, and competitors' activities.
Participate in sales meetings, training sessions, and team-building activities.

Preferred candidate profile

Proven experience as a Telecaller or similar sales role.
Excellent verbal communication and interpersonal skills.
Persuasive and confident with the ability to build rapport with customers.
Active listening skills to understand customer needs and concerns.
Ability to work in a target-driven environment and achieve goals.
Strong organizational skills with the ability to multitask and prioritize effectively.
Proficiency in using CRM software and other telecommunication tools. • Ability to handle objections and resolve customer complaints professionally.
High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.

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