Telco Sourcing - Process Owner

Job Description

The role of Process Owner for the Telecom Sourcing organization within Global Delivery Operations involves overseeing and managing various aspects of the teams processes, projects, and performance Here are some key responsibilities: Agile Process optimization and Improvement Identify opportunities for process optimization and efficiency within the Telecom Sourcing community Develop and implement strategies to streamline workflows and enhance productivity Collaborate with GPOs and stakeholders to identify process gaps and pain points, aiming to improve and simplify company delivery processes Provide support in Service Improvement Programs (SIPs) to address performance issues and track actions to resolve recurring incidents or problems Identify and implement process enhancements to increase efficiency and reduce costs in sourcing activities Contribute to the development of NewCo and participate in specific Epics Digital Transformation & Tools Identify opportunities for digitalization and automation within the team, considering constraints and feedback from team members Support the team to ensure accuracy and integrity of customer data in our systems Ensure tools and processes align with operational teams needs and effectively support their day-to-day activities Communication & Interlocks Develop a communication bridge between technical consultants and stakeholders Regularly send newsletters highlighting practice improvements and new feature development in tools Orchestrate telecom analyst, buyer and consultant to access necessary information, including up-to-date best practice documentation Prioritize customer satisfaction and ensure consultants meet internal and external expectations Provide clear and relevant reporting on targets Monitor and benchmark KPIs to drive improvement Documentation and Reporting Maintain accurate documentation of Sourcing processes Prepare and present reports on sourcing performance and project status to management and key stakeholders Over 10 years of industry and relevant experience Project management and coordination skills to effectively oversee telecom sourcing initiatives Strong understanding of telecom sourcing and procurement processes to ensure compliance and efficiency Vendor management and negotiation skills to secure optimal agreements and relationships Contract management expertise to handle agreements and legal considerations Stakeholder communication and collaboration skills to align teams and manage expectations Analytical and problem-solving abilities to address sourcing challenges and identify opportunities Risk management skills to mitigate potential issues in sourcing activities Knowledge of industry standards and compliance requirements relevant to telecom sourcing Change management skills to support process improvements and organizational transitions Leadership and team management capabilities to guide cross-functional teams and projects Excellent verbal & written communication skills in English Qualification and Certification Bachelors degree in Business, Telecommunications, or related field Professional certifications such as PMP, ITIL, SAFe Agilist, DevOps will be preferred Continuous learning through industry workshops, seminars, or courses related to telecom sourcing and procurement Global Delivery & Operations