Job
Description
As an SAP ABAP Manager TechOps (Application Management) Consultant at EY, you will be responsible for the development, maintenance, and optimization of SAP ABAP Applications in alignment with business objectives in a multi-region environment. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize applications to deliver seamless global operations support to clients. **Key Responsibilities:** - Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management, and problem management as Level 2 or 3 Application Management Specialist. - Lead and participate in the design, development, and implementation of complex ABAP programs and solutions to address root cause analysis of critical business requirements and optimization of system performance. - Perform Code Reviews, Performance Tuning, and optimization of ABAP programs to ensure optimal execution of SAP programs and applications. - Collaborate with functional and technical teams to gather requirements, assess business needs, and provide expert advice on ABAP development tailored to business requirements. - Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. - Develop and maintain technical documentation including system configuration, installation procedures, and guidelines. - Mentor and train junior SAP ABAP Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques. - Keep abreast of industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation, applied AI tools, and innovation. - Participate in on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems. - Available to work on shift hours depending on the requirement of the client. **Qualifications Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 7-11 years of experience in SAP ABAP module experience with SAP S/4 HANA ABAP Development and SAP Fiori/UI5 Development. - Focus on level 3 support and global operations. - Understanding of SAP Functional modules and business processes with the ability to translate business requirements and issues into technical solutions. - Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment. - Strong experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc. - Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles. - Ability to manage cross-functional and technical teams, give them directions, and drive functional and technical discussions with various stakeholders. - Proven track record of successfully driving solutions in a complex, multi-platform environment. - Extensive client management experience working with various regions in a global setting. - Depth of experience in setting up, growing, transforming, and delivering application management teams. - Strong leadership and team-building skills with the ability to inspire and motivate teams to achieve excellence. - Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization. - Strong client management, analytical, and problem-solving skills with the ability to think strategically and make data-driven decisions. - Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations. - Support incident solving by analyzing incidents raised by users and provides solutions. - Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. - Handle change requests with a clear understanding of new business requirements. - Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. - Cross-functional communication skills; experience in offshore/onshore model. - Ability to work with minimal guidance or supervision in a time-critical environment. - Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross-functional team environment. - Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and
