Technology Support Engineer

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Cloud Infrastructure

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change and update knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Strong understanding of cloud service models, including IaaS, PaaS, and SaaS. - Experience with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform. - Familiarity with networking concepts and security protocols in cloud environments. - Ability to troubleshoot and resolve issues related to cloud infrastructure. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Infrastructure. - This position is based at our Gurugram office. - A 15 years full time education is required.