Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : Workplace Technology Solutions, Apple macOS Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where you will resolve incidents and problems across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to a seamless operational flow and enhanced user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous learning to stay updated with the latest technologies and best practices in the field. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Good To Have Skills: Experience with Apple macOS Management, Workplace Technology Solutions. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving technical issues across various platforms. - Familiarity with service management frameworks and methodologies. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Intune. - This position is based at our Gurugram office. - A 15 years full time education is required.