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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

python servicenow datadog itom aws information technology nagios application performance management python development problem management azure cloud change management sql solar winds administration incident management troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Enterprise Systems Monitoring Tools

Good to have skills :Solarwinds Administration, Application Performance Management (APM) Architecture, Event Management
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Role:DataDog Monitoring SME DataDog, Level 11Summary:We are seeking a skilled Monitoring Resource with in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog Professional & Technical skillsMust Have
Skills:

- Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization)- Python / AnsibleGood to Have
Skills:

- ServiceNow ITOM - AWS/Azure Cloud Knowledge
Roles and ResponsibilitiesKey Responsibilities:Deploy Datadog in distributed environment and integration with ITOM /ITSM.Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM) Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams.Configure and manage SLA/SLO definitions to ensure timely notifications to meet service targets.Design and maintain dashboards Additional informationTechnical Experience:Minimum of 2 years of experience in Datadog monitoring implementation and administration (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage.Professional Attributes:Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.Educational Qualification and Certification:Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus. Qualification 15 years full time education

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Technology Support Engineer