Technology Risk Support Analyst

Join our team where our expertise will drive insightful reporting and data analysis, empowering the team to make informed decisions. You'll be at the forefront of promoting innovative process improvement initiatives, ensuring our operations are efficient and cutting-edge. Join us to be a catalyst for change and contribute to our success story

The Role Based Access Controls (RBAC) Operations team within GB supports the user onboarding process entirely for the LOBs on an RBAC model which provides a robust control and governance over user access. The RBAC Operations team is responsible for end-to-end user access onboarding submissions and ensuring users get the appropriate access within the given time addressing all required aspects with respect to risk & controls, access governance and SLAs.

Job Responsibilities:

• End to End logical user access onboarding process for business applications, supporting LOBs with an SLA and target-based process approach model.
• User onboarding based on RBAC model as designed for the respective line of business.
• Be a team player to work with a global team from an operations support standpoint by adhering to all given timelines, tasks and priorities.
• Ability to adapt into an operations working environment on given assignments with on-time delivery/addressable to the business.
• Manage assigned queries with respect to the user access onboarding based on the given SLA.
• Should be able to multi-task as required for the process wherein the user access onboarding request submissions are driven by multiple request management tools within the firm.
• Promptly address urgent requests, queries or prioritizations with effective management on escalations, appropriately highlighting any potential risks identified
• Keep product owners and other stakeholders well informed. and communicate with global peers across GB focusing on service delivery improvements
Develop and maintain good rapport with LOBs. Ensure communication is customer-focused and professional

Required qualifications, skills and capabilities:

• Understanding of technology Risk Management, Operations or similar discipline
• Operations practices, risk management processes and GB principles as well as incident response handling methodologies as they apply.
• Security analysis, skilled and productive use of related tools, including MS Office
• Used to working in a SLA and target based operations background.
• Agile, with the ability to work under at least one of the common frameworks.
• Risk management processes (e.g., methods for assessing and mitigating risk) and Cybersecurity principles.
• Understanding of internal processes, procedures and IT control policies
• Understanding of key controls and their impact on business from an operational or systems perspective