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Loud Media And Entertainment (Opc) Private Limited
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Technical/Customer Support - Telecom

Technical/Customer Support - Telecom

Loud Media And Entertainment (Opc) Private Limited

0 - 5 years

3 - 6 Lacs

Navi Mumbai Maharashtra India

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

VoIP Systems Troubleshooting Customer Service Telecom Protocols Call Center Tools Data Analysis crm software Product Knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and customer-oriented Technical/Customer Support professional to join our Telecom team in India. In this role, you will be responsible for providing exceptional technical assistance and support to our clients regarding telecom products and services. Your goal will be to ensure a seamless customer experience and resolve any technical issues efficiently.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve customer issues related to telecom services and products.
Guide customers through the setup and configuration of telecom devices and applications.
Document and track customer interactions and resolutions in the ticketing system.
Work collaboratively with cross-functional teams to escalate and resolve complex issues.
Educate customers about telecom products and services to enhance their experience.
Conduct follow-up calls to ensure customer satisfaction and issue resolution.

Skills and Qualifications

Excellent communication skills in English (verbal and written).
Problem-solving skills with a focus on customer satisfaction.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

???? Call/WhatsApp to Apply:

???? 9420115156 // 7796651011 // 7796671011

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Technical/Customer Support - Telecom