Technical writer/Communication lead

The candidate should be willing to work with SMEs and various other stakeholders to understand the business needs and requirements, product use cases and translate them to meaningful and relatable training materials. Candidate will also require close interaction on a day-to-day basis with a software development team comprising Business Analysts, Developers, QA Analysts, and other actors to understand the requirements for content creation

What You Will Do:

• Create engaging learning activities and compelling course content using DAP tool
• Work with the product owners, subject matter experts, learning team to identify target audiences training needs
• Partner with ABS Learning Organization to utilize iAchieve to provide support to all training and to evaluate progress of learners
• Take ownership of and responsibility for the following deliverables: Training plan; Training materials; Training logistics; Training facilitation; Project status reporting
• Provide exercises and activities that enhance the learning process
• Build and test training collateral
• identify bottlenecks or skill gaps and implement effective solutions

What You Will Need:

Education & Experience

• Graduate with Min of 7-10 years of experience in Content Design and communication skills
• Experience in Marine Industry will be an added advantage but not Mandatory

Knowledge, Skills & Abilities

• Excellent English communication skills (written & verbal)
• Experience using content authoring tools (WhatFix, intercom)
• Experience with SCROM and testing on LMS (cornerstone)
• Experience using content authoring tools (Whatfix, PPT, word, video etc.)
• Minimum of 7-10 years’ experience in enterprise learning, development and communication
• Develop and manage the Train-the-Trainer Program
• Collaborate with SMEs to identify training needs for upcoming releases for the impacted roles
• Develop training project timelines and manage the deliverables
• Responsible for training materials creation and reviews and improve existing materials
• Partner with ABS Learning Organization to utilize iAchieve to provide support to all training and to evaluate progress of learners
• Provide regular updates to Freedom leaders and POs on upcoming and ongoing training
• Schedule trainers SMEs to support end user training schedule
• Collaborate with communications to develop and deploy training communications and invites
• Track and report on attendance, training completion, proficiency measures
• Drive resolution of all issues and questions related to training
• Serves as the primary training point of contact for stakeholders
• Take ownership of and responsibility for the following deliverables: Training plan; Training materials; Training logistics; Training facilitation; Project status reporting
• Liaise between SMEs, Leaders, LO and WhatFix Support Team
• Ability to identify bottlenecks or skill gaps and implement effective solutions
• Proficiency in managing multiple projects, timelines, and deliverables efficiently.
• Expertise in developing engaging and effective training materials and programs.
• Familiarity with various enablement tools and platforms used for training, content creation, and performance tracking.