Technical Writer

Company Description

At Powerweave, we help high-growth companies stay ahead of the curve in the rapidly changing digital landscape. With over 25 years of experience, we are a digital transformation leader building platforms, processes, and teams to power business growth. We have collaborated with over 800 large organizations like Unilever and Cap America. Our team of 1700+ professionals has been assisting businesses in their digital transformation since 2001. We offer tailored solutions, including eCommerce platforms, AI-powered technology solutions, consulting services, and expert execution services to drive success and maintain a 95% retention rate.

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Roles and Responsibilities:

Collaborate with cross-functional teams: Work closely with product managers, developers, designers, QA, and customer support to gather technical details and ensure documentation accuracy.

Develop subject-matter expertise: Gain a deep understanding of our SaaS and AI/ML products, their features, and workflows to anticipate user needs and pain points.

Plan and manage content strategy: Define documentation structure, information architecture, and delivery methods for optimal user comprehension and accessibility.

User advocacy: Review UI text and microcopy to ensure clarity, consistency, and user-centered language across interfaces.

Incorporate feedback: Continuously refine content based on input from users, product teams, and support feedback channels.

Leverage content management systems: Author, organize, and publish documentation using CMS or Help Authoring Tools (HATs) such as Confluence, MadCap Flare, or ReadTheDocs.

Maintain standards and style guides: Establish and enforce documentation standards, ensuring consistency of tone, terminology, and format across all materials.

Visual documentation: Create diagrams, visuals, and flowcharts using tools like Lucidchart, Draw.io, or Mermaid to enhance content clarity.

SEO and discoverability: Apply SEO principles to improve online help content visibility and user engagement.

Education, Training, Skills, and Experience Requirements:

Education: Bachelor's degree in Technical Communication, English, Computer Science, or a related technical field.

Experience: 4+ years of experience in technical writing, preferably within SaaS, AI, or software product environments.

Technical proficiency: Ability to understand APIs, data workflows, and technical architectures; basic familiarity with programming (Python, JavaScript, etc.) preferred.

Tools and platforms: Experience with help authoring tools (MadCap Flare, Confluence, Notion), version control systems (Git), and screen capture software (Snagit, Camtasia).

Communication skills: Excellent written and verbal communication with the ability to simplify complex information for diverse audiences.

Attention to detail: Exceptional organizational skills and commitment to producing accurate, high-quality documentation.

Collaboration: Proven ability to work effectively in agile, cross-functional teams in a fast-paced environment.

Portfolio: Strong portfolio showcasing a range of documentation (user guides, API docs, tutorials, or technical blogs).

SEO knowledge: Understanding of SEO best practices for structuring and publishing discoverable documentation.