The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
KLA is worlds leading yield management/semiconductor equipment headquartered in Milpitas, California. We are looking for talented Tech Writers with 5-6 years of experience for our India operations.
Requirements are immediate. We are open to candidates working remotely from their homes. This is not a freelance opportunity, but a regular full time job opportunity.
Candidates must be open to travel internationally when required.
Responsibilities
- Uses product technical skills (like repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing, etc.) and technical documentation skills (like content generation, writing, editing, reviewing, formatting, validating, etc.) to produce high quality procedures, documents for KLA s internal and external customers.
- Responsible for developing technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement and upgrades for field service engineers, technical support engineers and install engineers.
- Creates, develops, plans, writes, and edits operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
- Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures. Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
- May be required to document engineering or manufacturing processes, procedures and specifications for internal and external audience.
- Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
- Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses efforts and time needed for the documentation; maintains action trackers and project documentation.
- Involves stakeholders from various departments and assess the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
- Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high quality, easy to understand documents/procedures.
Minimum Qualifications
Bachelors / Masters Level Degree or work experience of 5-6 years
