Technical Writer (Healthcare Domain)

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities
Product & User Documentation

• Create and maintain comprehensive documentation for:
  • Product specifications and feature descriptions
  • User manuals / Operator manuals
  • Service manuals and maintenance guides
  • Troubleshooting guides and quick reference materials
• Translate complex technical and clinical concepts into clear, concise, and accessible content for diverse audiences including radiologists, technicians, IT administrators, and hospital staff.
• Develop graphics, diagrams, and visual aids to support written content.
• Collaborate cross-functionally with R&D, software engineering, and UX teams to gather information and ensure documentation accuracy.
• Manage version control and updates for documentation across product releases.
• Contribute to content strategy for digital delivery including web-based help systems, e-learning modules, and interactive guides.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Tools & Technologies Used

• Authoring & Publishing Tools:
  • MadCap Flare
  • Adobe FrameMaker
  • RoboHelp
  • Microsoft Word (advanced features)
  • Markdown / HTML / XML (DITA preferred)
• Graphic & Visualization Tools:
  • Adobe Illustrator
  • Snagit
  • Visio
  • Lucidchart
• Content Management & Collaboration:
  • SharePoint
  • Confluence
  • Git / GitHub / Bitbucket
  • Jira / Azure DevOps

Required Qualifications

• Bachelor’s degree in Technical Communication, Biomedical Engineering, Computer Science, or related field.
• 5+ years of experience in technical writing, preferably in medical devices or healthcare IT.
• Strong understanding of healthcare technologies and clinical / non-clinical workflows.
• Proven ability to create structured, compliant, and user-friendly documentation.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects in a fast-paced environment.

Preferred Qualifications

• Experience with DITA XML or structured authoring.
• Knowledge of HL7, DICOM, PACS/RIS systems.
• Exposure to Agile development environments.
• Understanding of accessibility standards and localization workflows.
• Prior experience in regulatory documentation for medical devices or healthcare software.