Technical Writer

As a Technical Content Writer at Eshopbox, your role will involve combining analytical, communication, and managerial skills to administer support and assist customers effectively. Your key responsibilities will include: - Writing documents such as help articles, SOPs, and other materials to simplify complex technical concepts for easy understanding. - Identifying credible sources, analyzing data, and presenting information clearly and concisely. - Collaborating with subject matter experts to gather information on products or processes for documentation. - Editing and revising documents to ensure accuracy and consistency. - Working closely with other teams to review documentation and meet audience needs. - Managing the entire documentation process, from planning and research to writing and publishing. - Ensuring documentation is up-to-date and easily accessible to end-users. - Providing technical support specialists with necessary tools and resources for effective job performance. - Maintaining and reporting on key performance indicators (KPIs) related to support operations. To be eligible for this role, you should possess: - Very good verbal and written communication skills. - Good knowledge of grammar and sentence formation. - An engineering background would be preferred. - Prior experience in a similar role or in e-commerce fulfillment domain/return related operations would be a plus. If you believe you meet the requirements for this position, seize the opportunity and click the apply button. Eshopbox looks forward to your application. As a Technical Content Writer at Eshopbox, your role will involve combining analytical, communication, and managerial skills to administer support and assist customers effectively. Your key responsibilities will include: - Writing documents such as help articles, SOPs, and other materials to simplify complex technical concepts for easy understanding. - Identifying credible sources, analyzing data, and presenting information clearly and concisely. - Collaborating with subject matter experts to gather information on products or processes for documentation. - Editing and revising documents to ensure accuracy and consistency. - Working closely with other teams to review documentation and meet audience needs. - Managing the entire documentation process, from planning and research to writing and publishing. - Ensuring documentation is up-to-date and easily accessible to end-users. - Providing technical support specialists with necessary tools and resources for effective job performance. - Maintaining and reporting on key performance indicators (KPIs) related to support operations. To be eligible for this role, you should possess: - Very good verbal and written communication skills. - Good knowledge of grammar and sentence formation. - An engineering background would be preferred. - Prior experience in a similar role or in e-commerce fulfillment domain/return related operations would be a plus. If you believe you meet the requirements for this position, seize the opportunity and click the apply button. Eshopbox looks forward to your application.