Job
Description
Job Title - Technical Writer we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because we never stop solving for you. The Impact Youll Make in this Role 1. Designs and writes clear, concise, accurate documents addressing the instructional and reference needs of specific customer audiences. Understands the audiences, tasks, and products assigned to deliver information in the format, structure, and delivery method most usable and useful for the identified audience. Incorporates sound principles of information design, instructional design, strong writing, and grammar into all documents. 2. Demonstrates application of product knowledge by writing on more than one product and expanding knowledge of tools used within the department to produce documentation. Participates in projects that help facilitate department deliverables, such as input to creation of templates. Develops improvements for assigned documentation. 3. Learns and continues to expand knowledge of the audience and product as the assigned product is updated and expanded. Maintains effective and continuous communication with marketing, product development, implementation, and support staff. Investigates all questions and issues thoroughly to ensure document accuracy and completeness. 4. Exchanges product information with the rest of the writing team to facilitate cross-product efficiencies and improvements. Uses product knowledge to provide input to other writers, as needed, when deadlines are at risk or priorities change. 5. Develops productivity and document quality through use of department processes. Works with the supervisor to develop document plans. Completes appropriate review cycles. Participates in review and training across product lines. 6. Learns and maintains department standards in all documents, including use of standard templates. 7. Learns and effectively uses all tools necessary for delivering usable information, including desktop publishing tools, online help tools, software capture tools, presentation software, spreadsheets, word processing, knowledge center software and file conversion software. Learns and effectively uses applicable business software to facilitate communications and information gathering. Requirements: A Bachelor level university/college degree is generally required. 2-3 year technical/ vocational/trade school degree in a specific field may be considered equivalent. In addition, a minimum of 1 year of relevant working experience is normally required. Knowledge of computer programs, such as Microsoft Office, and corporate systems relevant to the assigned area of responsibility is normally required. Generally, requires the ability to communicate in written and spoken English. Core Competency Writing and editing Communication skills Research Some project management skills Ability to learn and adapt quickly. Technical Skills Required: Microsoft office Some web editing skills preferred (editing websites or understanding basic HTML) Uploading to an FTP using tools like WinSCP Structured authoring experience preferred. Comfortable learning new tools and technologies
