Technical Support & System Admin

• Support customers with technical issues such as account configuration, software setup, and device/software installation, and collaborate with departments to deliver the best customer experience.
• Guide customers in integrating Stringee's API/SDK into supported systems. Act as the primary point of contact for receiving and addressing customer feedback on technical issues, ensuring timely and transparent communication about ongoing resolutions.
• Work closely with customers and internal teams (Sales and Product) to troubleshoot issues, manage customer expectations, and deliver optimal solutions.
• Identify, replicate, and troubleshoot technical issues, especially VoIP services, focusing on SIP and RTP protocols to ensure effective communication solutions.
• Propose solutions to internal teams to enhance customer experience and address practical
  usage issues.
• Prepare instructional materials and technical documentation as required.
  

Requirements:

• Education: Bachelor's degree in Information Technology, Telecommunications, or a related
  field.

System & Server Administration, Monitoring

• Demonstrate a minimum of 2 years' experience in IT system administration.
• Possess solid hands-on experience with Linux server administration (e.g., Debian, Ubuntu,RHEL).
• Manage database systems effectively, particularly MySQL and MongoDB.
• Utilize Linux command-line tools (ping, tracert, telnet, network diagnostics) for system operations, including file management and port verification.
• Apply DevOps practices and work with containerization technologies (Docker) and orchestration platforms (Kubernetes) is a strong plus.
• Implement system monitoring and alerting solutions, with experience in Prometheus
  and Grafana considered advantageous.

Network & Security

• Manage network infrastructure including firewall, switch, and storage devices.
• Demonstrate in-depth understanding of networking protocols and standards: TCP/IP,
  HTTP/2, HTTP/3, DNS, UDP, SSH.
• Apply basic knowledge of VoIP technologies, specifically SIP trunking and related
• protocols; ability to troubleshoot VoIP issues is a plus.

API Integration & Testing

• Work with RESTful APIs, understanding HTTP methods, authentication Mechanisms, and API response structures.
• Conduct API testing using Postman or similar tools.

Skills:

• Customer-oriented mindset
• Strong problem-solving abilities.
• Strong communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluently in Hindi and proficient in English.

Remuneration package:

• Income: 8-10 Lacs PA

• Performance Bonuses: Based on work performance, including annual and holiday bonuses...
• Advancement Opportunities: Positions such as Team Leader, Manager and more.
• Work Environment: A young, dynamic, and creative environment that supports employee development.
• Professional Training: Continuous professional skills improvement training.
• Learning Opportunities: Exposure to new technology and innovation.
• Employee Engagement: Participate in hangouts, picnics, vacations, and other team
  activities.

Working Conditions:

• Working hours: Full-time. Working hours are from 9:30 AM to 6:30 PM, with a 1-hour lunch break from 1:30 PM to 2:30 PM. Work one Saturday each month on the first week.
• Location: Mumbai, in-office.

Contact:

• Address: 402, Kosha Kommercial Komplex, Primal Nagar, Malad East, Mumbai - 400097
• Email:

  careers@stringee.com