Technical Support & System Admin

Job Description

Job Description and Responsibilities: Support customers with technical issues such as account configuration, software setup, and device/software installation, and collaborate with departments to deliver the best customer experience. Guide customers in integrating Stringee's API/SDK into supported systems. Act as the primary point of contact for receiving and addressing customer feedback on technical issues, ensuring timely and transparent communication about ongoing resolutions. Work closely with customers and internal teams (Sales and Product) to troubleshoot issues, manage customer expectations, and deliver optimal solutions. Identify, replicate, and troubleshoot technical issues, especially VoIP services, focusing on SIP and RTP protocols to ensure effective communication solutions. Propose solutions to internal teams to enhance customer experience and address practical usage issues. Prepare instructional materials and technical documentation as required. Requirements: Education: Bachelor's degree in Information Technology, Telecommunications, or a related field. System & Server Administration, Monitoring Demonstrate a minimum of 2 years' experience in IT system administration. Possess solid hands-on experience with Linux server administration (e.g., Debian, Ubuntu,RHEL). Manage database systems effectively, particularly MySQL and MongoDB. Utilize Linux command-line tools (ping, tracert, telnet, network diagnostics) for system operations, including file management and port verification. Apply DevOps practices and work with containerization technologies (Docker) and orchestration platforms (Kubernetes) is a strong plus. Implement system monitoring and alerting solutions, with experience in Prometheus and Grafana considered advantageous. Network & Security Manage network infrastructure including firewall, switch, and storage devices. Demonstrate in-depth understanding of networking protocols and standards: TCP/IP, HTTP/2, HTTP/3, DNS, UDP, SSH. Apply basic knowledge of VoIP technologies, specifically SIP trunking and related protocols; ability to troubleshoot VoIP issues is a plus. API Integration & Testing Work with RESTful APIs, understanding HTTP methods, authentication Mechanisms, and API response structures. Conduct API testing using Postman or similar tools. Skills: Customer-oriented mindset Strong problem-solving abilities. Strong communication skills. Ability to work under pressure and manage multiple tasks simultaneously. Fluently in Hindi and proficient in English. Remuneration package: Income: 8-10 Lacs PA Performance Bonuses: Based on work performance, including annual and holiday bonuses... Advancement Opportunities: Positions such as Team Leader, Manager and more. Work Environment: A young, dynamic, and creative environment that supports employee development. Professional Training: Continuous professional skills improvement training. Learning Opportunities: Exposure to new technology and innovation. Employee Engagement: Participate in hangouts, picnics, vacations, and other team activities. Working Conditions: Working hours: Full-time. Working hours are from 9:30 AM to 6:30 PM, with a 1-hour lunch break from 1:30 PM to 2:30 PM. Work one Saturday each month on the first week. Location: Mumbai, in-office. Contact: Address: 402, Kosha Kommercial Komplex, Primal Nagar, Malad East, Mumbai - 400097 Email: careers@stringee.com