Technical Support -Switchgear

Mahasurya Ventures India

3 - 6 years

5 - 7 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

SAP Switchgear Troubleshooting Technical Customer Support Technical Support plc Technical Services Designing And Developing Profinet Ethercat Sales Support Product Support Ethernet Application Engineering Sensors Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for similar brands (Pilz, Sick, Euchner, Omron, etc.).
PLC programming experience will be beneficial.
Guide customers and integrators on wiring, commissioning, and troubleshooting safety devices and systems.
Handle technical escalations from sales teams and distributors.
Conduct product training, safety application training, and webinars for customers, partners, and internal teams.
Support the sales team in project-based technical discussions and solution presentations.
Assist in safety risk assessments, safety designs, and validation for customer projects
Includes travel to India as and when required
Travel to Middle East countriesapproximately once per quarter.
Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link
Proficient in PLC programming and integration of sensors in safety/automation systems
Familiarity with SAP for accessing, analysing, and managing product-related data
Knowledge of design and development, to cordinate with R&D and sales for new product development
Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility.
Perform pre-sales activities such as application evaluation, product selection, and customer technical support.
Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution

1.

Knowledge of SAP needed to maintain/check product details/BOM
Excellent skills in Excel and PowerPoint for data analysis and presentations.

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