Technical Support Specialist

Key Responsibilities

• Lead

  post-delivery debugging, commissioning, and fault resolution

  for projects across India and Southeast Asia, ensuring timely operational readiness.
• Conduct in-depth analysis of

  product defects and market demands

  , serving as the critical link between field feedback and R&D teams to drive product upgrades.
• Manage

  quality inspection protocols

  to identify improvement areas and uphold our commitment to excellence.
• Own end-to-end

  customer complaint management

  : assess issues promptly, establish immediate client communication, and ensure resolutions within warranty periods to guarantee uninterrupted product stability.
• Provide dedicated

  on-site operation

  tailored to local client requirements, building long-term trust and partnership.

Job Requirements

• Location Preference

  : Local Indian candidates with hometowns near Gujarat are preferred.

• Education & Background

  : Bachelor's degree or higher in Electrical Engineering or related fields; prior experience in after-sales service or operation & maintenance within electrical, photovoltaic, wind power or similar industries is required.

• Language Proficiency

  : Excellent command of English with proven ability to effectively communicate with our China-based teams.

• Documentation Skills

  : Strong written communication abilities, with experience in creating operation manuals that comply with local standards and regulations.

• Work Attitude

  : Demonstrated willingness to adhere to unified work assignments and team arrangements, with flexibility to adapt to project needs.