Greetings from Personal Network!
Top MNC Hiring Domestic Technical Support (Voice Process)
Position:
Kickstart Your Career in a Leading MNC!
Key Responsibilities:
-
Handle inbound and outbound calls from domestic customers regarding technical issues
-
Diagnose and troubleshoot software, hardware, or connectivity problems
-
Record and update customer details and resolutions in the system
-
Meet key performance metrics such as call quality, first call resolution (FCR), and customer satisfaction (CSAT)
Job Requirements:
-
Experience: 0 to 2 years in Technical Support / Customer Support / Voice Process / BPO
-
Good communication skills in English and regional languages (English + Hindi preferred)
-
Basic knowledge of computers, networking, and troubleshooting
-
Comfortable working in rotational day shifts
-
Positive attitude and customer-focused mindset
