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ValueLabs
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Technical Support Representative

Technical Support Representative

ValueLabs

3 - 5 years

0 Lacs

Hyderabad Telangana India

Posted:2 months ago| Platform:

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Skills Required

support saas shopify mobile zendesk communication empathy

Work Mode

Remote

Job Type

Full Time

Job Description

ValueLabs is Hiring for Technical Support Representative (Mid-Market Customers) Experience : 3-5 Years Location: Hyderabad/Indore Please find the attached JD : Requirements ● 3–5 years of technical support experience, preferably in a SaaS or e-commerce environment. ● Strong understanding of Shopify, mobile app ecosystems, and customer success practices. ● Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. ● Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. ● Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. ● Comfortable working cross-functionally and independently in a remote-first culture. Show more Show less

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Technical Support Representative