Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. Join Our Team in Sofia as a Technical Support Specialist Location: Bulgaria (Remote/Hybrid based on preference) Shift: Evening/Night shifts between 16:00 – 00:00 Type: Full-time Are you passionate about solving technical problems and delivering exceptional customer experiences? At Descartes, we’re looking for a Technical Support Specialist to support our clients using Sellercloud—a powerful platform that simplifies multichannel eCommerce operations. As part of our dynamic, customer-focused team in Bulgaria—a country known for its vibrant tech talent, strong work ethic, and collaborative spirit—you’ll play a vital role in helping businesses thrive through smart technology. About The Role As a Technical Support Specialist, you’ll be at the heart of the Descartes customer experience. You'll support global clients in navigating and resolving complex technical issues within Sellercloud. With a focus on clear written communication, you'll bridge the gap between customers and our development teams, ensuring smooth, efficient resolutions. You’ll become an expert in our software, constantly staying ahead of the curve with ongoing training and updates. This is your opportunity to grow with a fast-moving, global SaaS leader, where learning and impact go hand in hand. What You’ll Do Master Sellercloud and related platforms, staying up to date on new features and technical developments. Deliver support via email, offering timely, precise solutions to customer issues – and assist via phone and chat as needed. Research and troubleshoot complex technical challenges—dig deep and escalate to developers when needed. Act as a liaison between clients and developers, managing support tickets and ensuring issues are fully understood on both sides. Keep clients informed with regular updates until their issues are successfully resolved. What We’re Looking For Fluent written English—you’ll work with international clients across regions. Availability for shifts between 16:00 and 00:00 (days and occasional nights). Tech-savvy, detail-oriented, and committed to delivering solutions with care. A dependable team player who thrives in a collaborative and fast-paced environment. What You’ll Get On-the-job training and mentorship to help you succeed A supportive, engaging team culture that values your input and growth The chance to join a rapidly growing global company Performance-based bonuses for great work A comprehensive benefits package Taxi vouchers provided for those working late shifts to ensure your safe commute home Ready to join us? Help shape the future of smart logistics and multichannel retail support with a company that values your growth, impact, and well-being. Hybrid Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact . Join a team that’s committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com .
Descartes is dedicated to uniting the people and technology that move the world. The demand for efficient, secure, and agile supply chains and logistics operations has never been more vital and intricate. Descartes leverages innovative technology, robust trade intelligence, and the extensive reach of its network to facilitate the smooth flow of goods, information, transportation assets, and people to their required destinations at the right time. As one of the most widely deployed logistics and supply chain technology companies globally, Descartes serves over 26,000 customers worldwide, empowering them with cloud-based solutions to revolutionize inventory and information movement. This transformation enhances productivity, customer service, competitive advantage, regulatory compliance, and adaptability to rapidly changing market dynamics. Descartes, a publicly traded company with headquarters in Waterloo, Ontario, Canada, and a global presence through offices and partners, has demonstrated record financial performance for over 16 years, leading the industry in innovation investment. Descartes is currently experiencing rapid growth and invites talented individuals to be part of its exceptional team. We are in search of a highly skilled and motivated Fullstack Java Software Developer with a minimum of 2 years of experience to join our dynamic team. The ideal candidate should possess excellent communication skills, demonstrate strong ownership, make independent decisions, collaborate effectively with colleagues, and have a commitment to continuous self-improvement. The responsibilities of this role include delivering high-quality Java software solutions, ensuring minimal defects, and adhering to project timelines. Key Responsibilities: **Communication Skills:** - Provide regular status reports to stakeholders. - Prepare and deliver leadership presentations. - Facilitate effective team communication. - Take ownership of assigned tasks and ensure timely delivery. - Proactively identify and resolve issues independently. **Collaborative Working:** - Assist colleagues and peers in troubleshooting and problem-solving. - Foster a collaborative team environment. **Self-Development:** - Commit to learning at least one new skill annually. - Stay updated with the latest industry trends and technologies. **Project Delivery:** - Ensure planned projects and enhancements are delivered on time with QA and V&V cleared software. Qualifications: - Bachelor's degree in computer science, Information Technology, or a related field with 2 to 4 years of experience. - 2 years of experience in Java 11.x or above. - Front-end experience with React, Angular, or similar technologies. - Experience with SQL Server or Oracle database. - Familiarity with frameworks such as Spring, Hibernate, or Struts. - Strong problem-solving skills, attention to detail, and excellent communication and interpersonal skills. - Ability to work independently and collaboratively as part of a team. - Commitment to continuous learning and self-improvement. Preferred Skills: - Familiarity with Agile methodologies. - Understanding of RESTFUL API development and integration. - Experience with version control systems like Git. Location: This is a Hybrid opportunity, open to applicants authorized to work in India. Descartes is a global organization that primarily uses English as the language of communication, with job descriptions and communication available in local languages as required. Salary Range: INR 8,00,000 to 10,00,000. The compensation provided is an estimate for this position, with actual salary determination based on specific skills and years of experience. Geographic location may also influence compensation. Join Descartes: As Descartes continues to expand, we are seeking new individuals with a passion for collaboration and innovation to join us in our mission to lead the Logistics and Supply Chain Technology industry. We foster a culture that values teamwork, invests in people, and provides opportunities for career growth. At Descartes, we emphasize work-life balance and offer a supportive environment that encourages individual ownership, active participation, and recognition of individual achievements. We provide competitive compensation, attractive benefits, remote work options, flexible hours, and the chance to be part of a dedicated team with a positive trajectory. Descartes is committed to environmental responsibility and sustainability. Learn more about our efforts to help customers reduce CO2 emissions and conserve resources by visiting https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join our team in promoting sustainability and resource conservation. If you believe you meet 70% of the qualifications listed and resonate with Descartes" vision and values, we encourage you to apply. While we cannot guarantee a perfect fit, we assure you that your experience will be considered. During the COVID-19 pandemic, Descartes has shifted to a virtual hiring process, conducting interviews and onboarding candidates via video using Microsoft TEAMS. Interviews are recorded for quality assurance, training, and record-keeping purposes only. If you have any concerns about this process, please reach out to our hiring team before your scheduled interview. We prioritize the safety and well-being of our community members and believe in supporting one another during these challenging times.,
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