Technical Support Representative EMEA （Remote within）

Are you a tech-savvy problem solver with a passion for helping others?

Technical Support Representative (EMEA)

What You’ll Do:

• Respond to customer inquiries and technical issues via email, chat, or phone
• Troubleshoot software, hardware, and connectivity problems efficiently
• Guide users through product setup, updates, and feature usage
• Escalate complex issues to higher-level support or engineering teams when necessary
• Log, track, and document all support interactions in the ticketing system
• Work closely with cross-functional teams to ensure fast and effective issue resolution
• Provide product feedback and suggestions for continuous improvement
• Maintain a high level of professionalism and empathy in every interaction

What We’re Looking For:

• 1–3 years of experience in technical support, IT helpdesk, or a similar customer-facing role
• Strong problem-solving and troubleshooting skills
• Excellent communication in English (both written and verbal); additional EMEA languages are a plus (e.g., German, French, Spanish, Dutch)
• Familiarity with CRM or ticketing tools (e.g., Zendesk, Jira, Freshdesk, HubSpot)
• Knowledge of operating systems (Windows, macOS, Linux) and basic networking
• Self-motivated, organized, and able to work independently in a remote environment
• A proactive mindset and genuine passion for helping customers succeed

Why You’ll Love Working With Us:

🌍 Fully remote within EMEA — work from your home base

🕐 Flexible hours to suit your region

💼 Collaborative and inclusive team culture

📈 Opportunities for professional growth in technical and customer success roles

💰 Competitive salary and performance-based bonuses

If you enjoy solving technical challenges and making a real difference for users, we’d love to have you on board!

Apply now

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