Technical Support Representative EMEA (Remote within)

3 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Are you a tech-savvy problem solver with a passion for helping others?

Technical Support Representative (EMEA)

What You’ll Do:

  • Respond to customer inquiries and technical issues via email, chat, or phone
  • Troubleshoot software, hardware, and connectivity problems efficiently
  • Guide users through product setup, updates, and feature usage
  • Escalate complex issues to higher-level support or engineering teams when necessary
  • Log, track, and document all support interactions in the ticketing system
  • Work closely with cross-functional teams to ensure fast and effective issue resolution
  • Provide product feedback and suggestions for continuous improvement
  • Maintain a high level of professionalism and empathy in every interaction

What We’re Looking For:

  • 1–3 years of experience in technical support, IT helpdesk, or a similar customer-facing role
  • Strong problem-solving and troubleshooting skills
  • Excellent communication in English (both written and verbal); additional EMEA languages are a plus (e.g., German, French, Spanish, Dutch)
  • Familiarity with CRM or ticketing tools (e.g., Zendesk, Jira, Freshdesk, HubSpot)
  • Knowledge of operating systems (Windows, macOS, Linux) and basic networking
  • Self-motivated, organized, and able to work independently in a remote environment
  • A proactive mindset and genuine passion for helping customers succeed

Why You’ll Love Working With Us:

🌍 Fully remote within EMEA — work from your home base

🕐 Flexible hours to suit your region

💼 Collaborative and inclusive team culture

📈 Opportunities for professional growth in technical and customer success roles

💰 Competitive salary and performance-based bonuses

If you enjoy solving technical challenges and making a real difference for users, we’d love to have you on board!

Apply now

  • #Hiring #RemoteJobs #TechnicalSupport #EMEAJobs #WorkFromHome #CustomerSupport #TechJobs #JoinOurTeam #RemoteWork #ITSupport

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