Technical Support Professional

Job Description

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Job LocationBangalore- Work From OfficePick and Drop @ door for Candidates in Bangalore Weekly 5 days workingResponsibilities- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clientsRequirements and skills- Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role- Hands-on experience with Windows/Linux/Mac OS environments- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and troubleshoot basic technical issues- Familiarity with remote desktop applications and help desk software (eg. Zendesk)- Excellent problem-solving and communication skills- Ability to provide step-by-step technical help, both written and verbal- BS degree in Information Technology, Computer Science or relevant field- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus