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Technical Support Professional Intern

Technical Support Professional Intern

IBM

0 years

0 Lacs

kochi kerala india

Posted:2 days ago| Platform:

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Skills Required

support analytics manufacturing interface salesforce research documentation development linux design training collaborative software troubleshooting test composition communication unix database technology

Work Mode

On-site

Job Type

Full Time

Job Description

Introduction

In this position you will provide first line IBM Db2, Db2 Analytics Accelerator for z/OS (IDAA) or Db2 for z/OS customer technical support for some of IBM's largest global clients in banking, insurance, government, and manufacturing. You will be the primary interface, managing the support experience for these clients end to end. Using IBM's Cognitive Support Platform (based on Salesforce), you will review and research customer technical issues and questions, collect additional documentation, troubleshoot and recreate as needed/available. You will provide the best resolutions for IDAA technical support cases working closely with other teams i.e. IDAA development, Db2 for z/OS, Db2 for LUW, Linux, Systems, etc.

Your Role And Responsibilities

Each implementation is unique in its design. Providing for a constantly changing and exciting challenge. If working in this area interests you, and you have the aptitude and energy to take on the technical support issues of the top corporations in the world, we would like to meet you.New hires will be provided training at a level beyond standard user functionality. Pairing with a mentor and continuing in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.wide range of stakeholders will be critical to ensure we meet the high standards expected.

Responsibilities of a Support Engineer include but are not limited to:

Providing Technical Support for issues reported by IBM Software customers.
Troubleshooting and analysing customer issues along with going on customer calls if there is a need.
Managing customer expectations and relationships.
Setting up test scenarios to replicate problems.
Composition of knowledge base articles describing issues that have been reported and their resolution.
Escalating of defects to Internal Development teams for review and administration of communication and fixes between the customer and Development.
Providing production down weekend support (on rotation) to customers in system down scenarios.

Required Technical And Professional Expertise

I/T Administration and/or Customer Support Experience
Hands on OS experience, preferably Linux/Unix or z/OS
Aptitude to quickly learn and apply technology
Passion for problem solving
Strong English and communication skills

Preferred Technical And Professional Experience

* Hands on experience with database technology/experience as a DBA
Hands on experience with z/OS

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Technical Support Professional Intern