Technical Support Professional Intern

0 - 1 years

1 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Your role and responsibilities

Each implementation is unique in its design. Providing for a constantly changing and exciting challenge. If working in this area interests you, and you have the aptitude and energy to take on the technical support issues of the top corporations in the world, we would like to meet you.

New hires will be provided training at a level beyond standard user functionality. Pairing with a mentor and continuing in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.wide range of stakeholders will be critical to ensure we meet the high standards expected.

Responsibilities of a Support Engineer include but are not limited to:

  • Providing Technical Support for issues reported by IBM Software customers.
  • Troubleshooting and analysing customer issues along with going on customer calls if there is a need.
  • Managing customer expectations and relationships.
  • Setting up test scenarios to replicate problems.
  • Composition of knowledge base articles describing issues that have been reported and their resolution.
  • Escalating of defects to Internal Development teams for review and administration of communication and fixes between the customer and Development.
  • Providing production down weekend support (on rotation) to customers in system down scenarios.
Required education
Bachelor's Degree
Required technical and professional expertise

* I/T Administration and/or Customer Support Experience
* Hands on OS experience, preferably Linux/Unix or z/OS* Aptitude to quickly learn and apply technology* Passion for problem solving* Strong English and communication skills

Preferred technical and professional experience
  • * Hands on experience with database technology/experience as a DBA * Hands on experience with z/OS

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IBM

Information Technology

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